How to Pair or Re-Pair Your EVPAD Remote Control

If your EVPAD remote isn’t responding, or you’ve just replaced the batteries or received a new remote, you may need to pair it with your box again. This usually takes less than a minute.
 

Before you start

• Make sure your EVPAD is turned on and showing the home screen or start-up screen.

• Insert fresh batteries into the remote, with the correct orientation.

• Move the remote close to the box, about 1 to 2 meters (3 to 6 feet), with nothing blocking the way.
  
   

Step 1: Check the batteries first

Many remote problems are caused by weak batteries. Replace them with a new pair before trying anything else, and test the remote again.

Step 2: Restart your EVPAD

Unplug the power adapter from the EVPAD, wait 30 seconds, then plug it back in. Wait for the box to finish starting up.

Step 3: Put the remote into pairing mode

Press and hold +- on the remote for about 3 seconds, until the indicator light on the remote flashes.

Step 4: Wait for the connection

Keep the remote close to the box. After a few seconds, you should see a message on the screen, or the indicator light will stop flashing, which means the remote is paired.

Step 5: Test the remote

Press a few buttons to check the remote works. Try moving through the menus and adjusting the volume.
 

Tips

• Keep the remote away from other wireless devices, such as routers and microwave ovens, while pairing.

• Don’t press other buttons during pairing, as this may interrupt the process.

• Store the remote safely, and replace the batteries when the response starts to feel slow.

Troubleshooting

The remote doesn’t respond at all.
Replace the batteries, restart the EVPAD, and try pairing again.

The remote pairs but then disconnects.
Move closer to the box, remove obstacles, and check the batteries. Weak batteries often cause the connection to drop.

Pairing mode doesn’t start.
Hold the buttons down for a few seconds longer. If it still doesn’t work, remove the batteries, wait 10 seconds, put them back, and try again.

Some buttons work, but others don’t.
Try pairing again. If the problem remains, please contact us with a short video showing which buttons aren’t working.

Can’t turn the box on or see anything on the TV?
See our guide: EVPAD No Picture or No Signal.